Privacy Policy — How 3 Pati Gold Protects Your Data

1 Introduction

At 3 Pati Gold, we take the privacy of our users seriously. When you register an account, make a deposit, place a bet on cricket or PSL, spin a slot in the game lobby, or interact with live casino tables, you are sharing information with us. This policy is our commitment to being transparent about exactly what that information is and how it is handled.

We do not sell your personal data to third parties for marketing purposes. We do not share your information with anyone outside of what is necessary to operate the platform, process your PKR transactions, and provide you with a functioning, secure gaming experience. What you share with us stays with us — used only for the purposes set out in this document.

This policy covers all aspects of the 3 Pati Gold platform, including the casino, live casino, sports betting, the game lobby, crash games, and the account management area. It applies whether you access the platform via a desktop browser or a mobile device.

If you have any questions about this policy or how your data is being handled, you can reach the support team at any time via the contact details provided in Section 12.

2 What We Collect

We collect information in two broad categories: information you provide directly, and information generated automatically through your use of the platform.

Information You Provide Directly:

• Full name, date of birth, and gender — provided during account registration.
• Contact information including your email address and phone number.
• Identity verification documents if requested during the account verification process.
• Payment method details — such as your JazzCash mobile number, Easypaisa wallet details, bank account information for Raast or bank transfer, or card details for card payments. See Section 4 for more detail on payment data specifically.
• Any information you provide when contacting customer support, including chat messages, emails, and the details of your query.
• Responsible gaming preferences — such as deposit limits, session reminders, or cool-off periods — that you set within your account.

Information Collected Automatically:

• Your IP address and approximate geographic location derived from it.
• Device information — device type, operating system, browser type and version.
• Session data — when you logged in, how long your session lasted, which games you played, and how you navigated the platform.
• Betting and gaming history — all bets placed, stakes, outcomes, and game activity associated with your account.
• Transaction history — all deposits and withdrawals processed through your account.
• Cookie and tracking data — see Section 5 for full details on how cookies are used.

3 How We Use Your Data

The data we collect is used for specific, legitimate purposes directly related to operating 3 Pati Gold and providing you with a functioning, fair, and secure gaming experience. The table below summarises the main uses:

We do not use your data for unsolicited third-party marketing. If we send you promotional communications about bonuses or new features on 3 Pati Gold, they relate only to your account on this platform, and you can opt out at any time through your account settings or by contacting support.

4 Payment Data & PKR Transactions

All transactions on 3 Pati Gold are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets. Payment data is treated with a higher level of sensitivity than standard account information.

When you make a deposit or request a withdrawal using any of the supported methods:

• Payment data is transmitted over encrypted connections (TLS/SSL) at all times.
• Card details are handled through PCI-DSS compliant payment processing infrastructure. Full card numbers are never stored on 3 Pati Gold servers.
• Mobile wallet identifiers (such as your JazzCash or Easypaisa registered number) are stored only to the extent necessary to process transactions and reconcile your account history.
• Bank account details provided for Raast or bank transfer purposes are used solely for processing the specific transaction and are retained in your transaction record.

All payment information is used exclusively for processing your deposits and withdrawals. It is not used for any other purpose and is not shared with third parties other than the payment processors who handle the actual transaction on our behalf — and only to the extent necessary to complete that transaction.

5 Cookies & Tracking Technologies

3 Pati Gold uses cookies and similar technologies to keep the platform functioning correctly, improve your experience, and understand how users interact with the site. Cookies are small text files stored on your device by your browser when you visit the platform.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your account preferences. You cannot opt out of essential cookies without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings and responsible gaming limits you have set. These make the platform more convenient to use across sessions.
• Analytics Cookies: Help us understand how users navigate the platform — which games are most popular, how long sessions last, and where users encounter issues. This data is aggregated and anonymised and does not identify you personally.
• Performance Cookies: Used to monitor platform performance, identify slow-loading pages, and ensure the gaming experience is smooth across different devices and connection speeds.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies will affect your ability to log in and use core platform features. Analytics and performance cookies can be disabled without affecting your ability to play.

6 Sharing Your Data

3 Pati Gold does not sell your personal data. We do not share your information with third parties for their own marketing purposes. Your data is shared only in the following limited, necessary circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast, and our banking and card processing partners receive the minimum data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and data protection standards.
• Game Providers: Third-party game studios whose games are available in the 3 Pati Gold game lobby and live casino may receive a session identifier and bet data to facilitate gameplay. They do not receive your full name, contact details, or payment information.
• Identity Verification Services: If you are asked to complete enhanced identity verification, a third-party verification provider may process copies of your identity documents on our behalf. This is done under strict data processing agreements.
• Fraud Prevention: Where fraud, money laundering, or other illegal activity is suspected, relevant data may be shared with fraud prevention organisations or, where required, with appropriate authorities.
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, user data may form part of that transfer. You will be notified via the email on your account if such a change affects how your data is handled.

In every case where data is shared, it is limited to only what is necessary for the specific purpose, and any third party involved is required to handle it in accordance with applicable data protection standards.

7 Data Retention

We retain your personal data only for as long as it is needed for the purposes outlined in this policy, or as required by applicable financial and regulatory record-keeping obligations.

• Active Accounts: Data is retained for as long as your account remains open and active on the platform.
• Closed Accounts: Following account closure, we retain core account and transaction records for a minimum period required for financial record-keeping purposes. This typically extends to several years from the date of the last transaction.
• Support Communications: Records of customer support interactions are retained for a reasonable period to allow for follow-up and dispute resolution.
• Identity Documents: Copies of identity documents provided for verification are retained for the period required under applicable anti-money laundering record-keeping obligations, and securely deleted thereafter.
• Analytics Data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify any individual.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Security Measures

Protecting your data is a core priority at 3 Pati Gold. We apply a range of technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and the 3 Pati Gold platform is encrypted using TLS (Transport Layer Security) protocols.
• Sensitive data including payment information and identity documents is encrypted at rest using industry-standard encryption.
• Access to personal data within the organisation is restricted on a need-to-know basis. Only team members who require access to fulfil their role can view account-level data.
• Platform systems are monitored for unusual or suspicious activity. Automated alerts and manual review processes are in place to detect and respond to potential security incidents.
• Passwords are hashed and are never stored in plain text. We recommend using a unique, strong password for your 3 Pati Gold account and not reusing it elsewhere.

Despite these measures, no system connected to the internet can guarantee absolute security. If you suspect that your account has been compromised, contact support immediately and change your password without delay.

9 Your Rights Over Your Data

As a 3 Pati Gold account holder, you have meaningful rights over the personal data we hold about you. These rights can be exercised by contacting the support team at any time.

10 Minors & Age Policy

3 Pati Gold is strictly an adult platform. Registration and use of any part of the platform — including browsing games, making deposits, placing bets, or accessing the live casino — is only permitted for individuals aged 18 and above.

We do not knowingly collect personal data from anyone under the age of 18. During the registration process, users are required to confirm their date of birth, and age verification may be requested at any point. If we discover that an account has been registered by someone under 18, the account will be closed immediately and any balance forfeited in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered on this platform using false information, please contact the support team immediately so the account can be reviewed and closed.

11 Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, the services we offer, or applicable data protection standards. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date shown at the top.

Where changes are significant — for example, if we introduce a new way of using your data that was not previously described — we will make reasonable efforts to notify registered users via the email address held on their account prior to the change coming into effect.

We recommend checking this page periodically, particularly if you are making a significant deposit or returning to the platform after a long absence. Continued use of the platform following publication of an updated policy constitutes acceptance of the changes.

12 Contact & Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal information has been handled, the 3 Pati Gold support team is available seven days a week.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: Available daily, seven days a week

When contacting us about a data-related request, please include your registered account email address and a clear description of your request so we can verify your identity and respond promptly. We aim to respond to all data-related queries within a reasonable timeframe.

For questions about responsible gaming, deposit limits, or self-exclusion, please visit the Responsible Gaming page. For general platform rules and account conditions, refer to our Terms and Conditions.